The making and shipping generally ask 15 working days. This time is used to complete the construction process that usually involves four moments.
Receiving Order (model, measurement and customization) activation practice pending payment.
Upon payment: we proceed to the realization of the handlebars (which is always made to order) and simultaneously assembly of the parts of the bike.
Assembly and complete customization: you contact the customer and proceed with the shipment.
Check after delivery
From our online shop you can buy the two models described in the home with the variants proposed in the form. To have a specific customization you can still contact our Officine firstname.lastname@example.org email address and proceed with the selection of variants or alternatively, for those who can, come and visit us in our study of Piazza Colocci in Jesi Tuesday to Saturday, by appointment from 15:30 to 21:30.
Shipments of bicycles and in general of products sold online are made by UPS and traceable to the destination.
Upon delivery, the customer must make sure of the presence of all the packages listed on the shipping document and that they are complete, not damaged or wet or altered.
In case of damage of packages or the absence thereof, it should be noted the problem immediately through reserves on the transport document and notified via email to email@example.com.
Once signed the document of transport and accepted the goods by the courier, the customer will no longer oppose any dispute about the appearance of what was delivered.
For more information, please read “Delivery of products” on Page Terms and Conditions
The bikes are assembled entirely by hand and many of the components produced on our supervision by Italian craftsmen.
Officine Ugarage offers a warranty of 24 months from the purchase of each product by referring to the date of invoice.
If the customer feedback in products of anomalies or believes to be defective, will be required to contact us.
All products for which the consumer or customer has exercised his right of withdrawal must be intact like the original packaging, complete in all its parts, including the packaging materials, the seals may be affixed, as well as any ancillary documents ; if the product for which it was exercised the right of withdrawal is received damaged to Officine Ugarage, this will be held exclusively to inform the consumer or customer in order to allow, where possible, to exercise its right of recourse against the carrier chosen for the return of products; we will not respond in any way for damage, theft or loss of products being made, until everything has redelivery of the same. Each risk will therefore be borne solely by the consumer or customer.
Once verified the integrity of the product was returned, we will refund the consumer or customer the full amount paid for the Products and / or Services under the Contract of Sale subject to withdrawal, no later than 14 days from the receipt of the same.
For more information, please read the “Right of withdrawal of the customer” to the Terms and Conditions page